Where I work there is frequently a breakdown of communication that often results in frustration and frequently results in a failure to accomplish the desired goal. Read that again, several times. Please be absolutely sure you understand what I am saying.
I work for a 911 answering point. When you call 911, my co-workers are supposed to communicate with you to get you the life saving help that you need. Therefore is is reasonable for you to assume that all of the people I work with are experts in communication. If not expert, they should at least be pretty darn good at it.
Sadly this is just not the case. We screw up communication around here all the time. I am a horrible example. My failures in communication have cost time and money, ended friendships and ignited or fueled wars. At least, so far, I don't believe that my failure to communicate well has cost any lives.
Example: A user (dispatcher) was recently attempting to do something for which they did not have the necessary tools. Specifically they were attempting to send a document to someone that some recipients couldn't read due to a lack of compatible software and other recipients found confusing to read because document formatting was not maintained. This was the third such instance of this I had seen in as many weeks. So I submitted the following to the help desk:





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